• How do I get my partner’s ring size without them knowing?

Start by asking your significant other’s friends and family who have maybe the same fingers shape. If they wear rings frequently, try to take one without them noticing to a local jewelry store and ask them to check the size. Be sure to note which finger and hand they wear it on! Each of our fingers is different sizes and they can even vary from right to left hand.

• How should I get my finger sized?

At any local jewelry store should offer free sizing. When you get sized, take note of which type of sizers they used- thin, wide, or comfort fit (meaning they were rounded on the inside). Jewelers will not have quarter sizes but will be able to determine if you need a quarter size or not.

• I just got my ring but it doesn't fit! What do I do?

We know it is not always easy to get the perfect size on the first try. SHEBADISE offers one complimentary ring resizing within one whole size (example: that means we will size from a 4 to 5 free of charge)- you just pay for the shipping. If you decide that your ring does not fit, please contact us. It will take approximately two weeks to complete the sizing repair.

Jewelry and Metals:

• What’s the difference between metals?

First, let’s explain carat. a carat is a unit used to measure the purity of gold. Pure gold is 24kt, or 100% gold. 18kt contains 75% gold (18/24=.75) and 14kt contains 58.5% gold. The reason alloys get added to gold is to make them strong. 24kt is very soft, making it not very ideal for everyday wear. Thus, many jewelers opt to work in 14kt and 18kt which are both very strong.

14kt white gold: 14kt white gold contains 58.5% pure gold and 41.5% alloys. 14kt’s natural color is off white, so it gets rhodium plated to get a bright white color. 14k white gold is a very strong and durable metal and is the most cost-effective option for someone who wants white toned jewelry. 

 

14kt yellow gold: 14kt yellow gold is pale yellow or golden in color. 14kt yellow gold is a great metal for everyday wear.

18kt White Gold: 18kt white gold contains 75% gold and 25% alloy. Because 18kt has more gold, it is going to be slightly softer than 14kt. It will also have more of a yellow tint, making you notice when the rhodium coating begins to wear off sooner than you would with 14kt.

 

18kt Yellow Gold: 18kt yellow gold is a very beautiful color as it is very rich and more yellow than 14kt yellow gold. We recommend 18kt yellow gold if you are going for a more saturated color for your piece.

 

Sterling Silver: Sterling silver is a very common metal. Sterling silver and any other Silver origins are may get tarnishes, or changes color. In SHEBADISE we use the international standards for silver which is 925 which will be hard to tarnish, You can slow the process of tarnishing by keeping your silver jewelry dry, not showering or swimming in it or letting any chemicals (hair spray, sunscreen, etc.) come in contact with it. Tarnish only occurs on the surface, so you can have your sterling silver jewelry re-polished to make it bright white and shiny again. Please review Caring of SHEBADISE Products page.

• Which metal is the best?

The best metal varies on a case by case basis. The most cost-effective is 10kt golds. If you are ordering a band and do not trust yourself with an expensive ring, start with sterling silver.

• Why is my silver jewelry changing colors?

This is very common for silver jewelry and it is called tarnishing. The good news is that tarnish only occurs on the surface and can be polished away. If you want your white metal jewelry to not tarnish, order from SHEBADISE Custom a white gold, this metal will not tarnish.

Custom Design:

• Do you do custom work?

Yes! We love to do custom work so please do not hesitate to ask about going custom.

• How does the custom design process work?

The process starts when you visit the SHEBADISE Custom form. after you give us the information required and upload your thoughts photo. That said, it’s good to have an overall idea of what you think and how you want the final product will look like so that we are searching for the right stone! Based on your parameters, I will search for good candidates. If the price sounds good and is within your budget, We ask for a 50% deposit. This allows us to begin production. Two free revisions are included and will tweak the design until it is just right. After the initial two revisions, there is a fee for revising, but it is usually best to go back to the drawing board if we are not on the same page design-wise. It usually does not get to that point. From that point, it will take about 4 weeks until your piece is completed. Your balance is due upon completion.

• Is my custom design truly one of a kind?

In a sense, yes.

While SHEBADISE owns the rights to all of our designs, if your custom design is made uniquely for you and very distinct, we are not going to duplicate it. However, for more simplified settings and motifs, we cannot guarantee that the ring will not be recreated and as a courtesy to you, we will always try to alter it slightly.

• What are the custom design terms?

-We are not responsible for normal wear and tear and abuse/accidental damage.

-All custom orders are nonrefundable.

-Once the jewelry is completed, balance is required upon completion. All late payments will accrue additional charges (5% of the balance per month) for each month past completion date.

JEWELRY CARE:

• Does SHEBADISE offer engraving services?

Hand or machine engraving is available for merchandise with sufficient space for engraving (e.g. wedding band rings, key rings with tags, etc.) Charges will apply. Please contact us at SHEBADISE custom.

• How do I clean my ring?

It is best to have your jewelry professionally jeweler. For a simple cleaning at home, we recommend mixing dish soap in warm water, soaking your ring or other jewelry for five minutes, and using a soft-bristled baby toothbrush to gently clean behind stones. Air dry, then finish with a polishing cloth. We do not recommend chemical jewelry cleaners because they can damage certain stones. for farther information, read the Caring of SHEBADISE Products page.

• Why is the matte or polished finish on my ring fading?

No surface finish is permanent. Daily wear leads to small scratches on the surface of a polished ring. The accumulation of this wear will eventually make a polished ring look less polished and more matte. On the other hand, wearing a matte ring will eventually make the finish look more polished and less matte. Over time, all finishes tend toward the middle and will eventually look more like a satin finish. If you would like to refresh the matte or polished finish of your ring, any jeweler can re-matte or re-polish it for you.

• What do I do if I lost a small stone from my ring?

Pave and channel set melee crystals will occasionally fall out, especially on bands with crystals all the way around. you can contact us at Info@shebadise.com for more information. Charges will apply.

SHOPPING QUESTIONS:

• How can I make returns or exchanges?

In general, articles are accepted for credit or exchange if returned in saleable condition 

If you have any questions regarding returns or exchanges, please review the SHEBADISE Return & Refund Policy.

• When will the payment be taken?

Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping.

• Can I return a special ordered item?

Custom designed merchandise, specially ordered items with engravings, or personalized information cannot be returned or exchanged.

• Can I change or amend my order once it has been placed?

We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order as it could have already been dispatched. In this instance, you would have to return your order once you’ve received it, in accordance with our Returns Policy.

Under the Distance Selling Regulations, if you buy online, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt of the product.

• Do you offer a warranty on the jewelry I purchase from SHEBADISE?

Yes. In staying true to our high standards of customer satisfaction, we offer a Limited Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft. Please review the SHEBADISE Certificate & Warranty page.