Shipping policy
SHEBADISE ("we" and "us") is the operator of (https://shebadise.com) website. By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
COVID-19 PANDEMIC UPDATE
Due to the global condition we live in these days, Shipping time may face some delays due to the reduction in the number of flights and some government guidelines for prevention that we strictly following, Stay healthy and safe.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are free for some countries, other countries shipping costs will be calculated during checkout based on the destination of the items in the order. Shipping payment will be collected with the purchase. This price will be the final price for the shipping cost to the customer.
Delivery Terms
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Transit Time Domestically
In general, domestic shipments are in transit for 3 – 14 business days.
- Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier and destination. We are able to offer a more specific estimate when you are choosing your destination at checkout.
- Dispatch Time
Orders are usually dispatched within 2 – 8 business days of payment of the order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- P.O. Box Shipping
SHEBADISE will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
- Items Out of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
- Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking number from which they will be able to follow the progress of their shipment inside our store based on the latest updates made available by us.
- Parcels Damaged in Transit
If you find a parcel is damaged in transit, if possible, please get in touch with our customer service as soon as possible and make sure that you provide solid proof. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Duties & Taxes
- Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
- Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.
- Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
- Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
- Customer service
For all customer service inquiries, please email us at Info@shebadise.com